FAQ You can learn more from our asked questions Frequently Ask Questions (FAQs) (HARMONIZED LIST) What does IMSHIA stands for? IMSHIA is Imo State Health Insurance Agency, that offers accessible, affordable and quality healthcare in an equitable manner to Imo Residence. @ IMSHIA, ensuring the healthy living of Imo residence is our watch word. How long does the provider’s claim bill take before payment? One month from the date of receipt of claim from the provider. Is this agency government or private owned? As the name implies, it is a government health insurance agency. How often can I or my dependants visit a facility for healthcare? With just N15,000 our enrollees are entitled to 30 bed days in a year. Can I or my dependants assess healthcare if I don’t renew my premium or don’t renew it on time? NO. Is the premium for every treatment in the hospital? The premium covers the Healthcare services stated in the operational guideline/benefit package. Can I or my family members assess healthcare in any hospital in the state? Enrollees access Healthcare in the Hospitals registered, accredited and assigned to them by the Imo State Health Insurance Agency. What are the sustainability measures of the scheme? The scheme is backed by law. What are your roles when I am not satisfied with the level of care I get from the health provider? It is our duty to make you satisfied so a case management will be conducted. What is the minimum and maximum number of person(s) that can be covered under me if I get enrolled? For public servants, one spouse and 4 biological dependants How secured is my registration with your agency? Well secured. How do you provide this health service? We partner with accredited Healthcare providers. How long will it take for one to access health care after being enrolled? After 3 months. Where is your office located? Our office is located along Quinter’s Youth Avenue, Opposite Civic Centre, Off Concorde Road, Owerri, Imo State. For the benefit of client satisfaction, is Imo State Health Insurance Agency’s customer care call center available 24 hours of the day? YES After paying the N15,000 premium and I did not access healthcare for the year, can this money be carried over to the next year for me? No, it is an annual premium that need to be renewed. The N15,000 to be paid, does it cover my dependents? No, the 12,000 naira is only for the principal contributor. Is the N15,000 premium to be paid monthly? Interestingly, the 12,000 premium covers 12 months access to healthcare. This is amazing! The healthcare facilities we are to access, is it located in all the local governments in Imo state or is it centered in Owerri only? Healthcare facilities are designated to the enrollee based on his/her residence. What benefit can I enjoy at the lowest cost possible from your product? The benefit you can enjoy is according to the minimum benefit package for healthcare services. What is the age limit of dependants? Below 18 years of age. For information, please contact our Customer Care Team. Health insurance can no longer be viewed as a luxury, it is a must-have requirement today considering the soaring medical inflation. Office address: Quinters Avenue, Opposite Civic Center, Off Concorde Road, New Owerri, Owerri, Imo State, Nigeria. Helpline: +234 813-932-2999 Mail for information: [email protected] First name* Last name* Select a Department to get help*OFFICE OF THE EXECUTIVE SECRETARYSTANDARD AND QUALITY ASSURANCEHUMAN RESOURCE MANAGEMENT/ ADMINPLANNING, RESEARCH AND STATISTICSICTPROACCOUNTS DEPARTMENTCLAIMS MANAGEMENT Your mail address* Message* Submit now